MySkinDoctor
Online dermatology consultations without the queues.
Assess your skin condition remotely with a consultant dermatologist – without the wait times.
Whether you have a mole, rash, or acne, we know the importance of getting your skin condition checked. As a Health Plan member, you can access qualified dermatologists and treatment plans without wait times and with an exclusive price of £53 (typically £105 for non-members).
MySkinDoctor enables patients to access online dermatology consultations remotely via their smartphone or tablet without the need to visit the clinic. Upload photographs of your skin condition and a team of experienced consultant dermatologists will review your symptoms and provide a treatment plan within three working days.
Beat the wait times
With average wait times being 18 weeks1, beat the queue with consultations and treatment plans within three working days without the need to visit a clinic.
Peace of mind
With over 200 registered consultant dermatologists, you can get advice and care for a range of skin-related concerns when you need it most.
Discounted consultations
Getting your skin concerns checked shouldn’t cost the earth. Access qualified dermatologists and treatment plans with an exclusive price of £53 (the average cost of a face-to-face dermatology consultation in the UK is £2502).
How it works
Access this discounted service through the SimplyPlan app or via your online account. Anyone named on your Simplyhealth Health Plan, aged 16+, can download the MySkinDoctor app via the App Store or Google Play Store:
Download the MySkinDoctor app and select ‘Simplyhealth’.
Add your initial information and details, and if you are using this service for a child named on your plan who is under 16, please register with their details.
Take and upload photographs of the skin condition using the app and add a description of the symptoms.
Add the location of the issue and submit the case.
The pre-submission questions and photos are sent to the Consultant Dermatologists with the information they need to make a diagnosis.
Your, or your child’s, treatment plan will be shared with you in the app within three working days
Not a member yet?
To enjoy discounted access to dermatology services remotely from MySkinDoctor, 24/7 GP and much more, get our 1-2-3 Health Plan from just £20 a month.
Common questions about MySkinDoctor
What is MySkinDoctor?
MySkinDoctor is a mobile application which enables you to have your skin conditions assessed by a team of expert consultant dermatologists. You will be assessed remotely and more quickly than a traditional clinic appointment, with a response to your case provided within 3 working days of your case submission.
Who can use this service?
Anyone named on a Simplyhealth Health Plan can access this service, if aged 16+, you will need to download the App and register with your details. If you are accessing the service on behalf of a minor aged under 16, who is named on your plan, then you will need to register with their details and submit a case on their behalf.
What happens after I submit my skin case?
A consultant dermatologist will carefully review your photographs and decide on the best course of action, in the same way as if you had been seen face-to-face in a clinic. For many patients, the consultant dermatologist will be able to diagnose your problem, provide reassurance and discharge you back to your GP with a plan for looking after your condition. Sometimes, the consultant dermatologist may decide that you do need to be seen in person for further tests or a physical examination. If this is the case, they will advise that you visit your NHS GP, or they can refer you to a private in-person consultant.
MySkinDoctor isn’t working, what do I do?
If you find you are having any issues with the MySkinDoctor app, please call 01903 896 625 to speak to MySkinDoctor administrators or email them at [email protected].
What do I need to be able to use the app?
In order to access the MySkinDoctor app, you will need a tablet or smartphone using either Android (5.1 or later) or iOS (10.0 or later) as the operating system. If you are unsure, you can check this under your device’s settings.
How long will it take for me to be contacted after I have submitted an image?
You will be updated within 3 working days upon receipt of adequate images to diagnose your skin condition or lesion.
What happens if the photographs I upload are of inadequate quality?
If the photographs you upload aren’t high enough quality to make a diagnosis, you will be contacted via the app with a request to upload additional photographs.
I have changed my mind and would like to be seen in person instead of using MySkinDoctor. What do I do?
No problem – you can either visit your NHS GP and if appropriate, they can add you to the NHS waiting list to see a Dermatologist. Or you can call MySkinDoctor’s patient helpline between 9am and 5pm, Monday - Friday on 01903 896 625 to request a private clinic appointment through this provider (private costs will apply).
What do I do if I have had no response from the dermatologist within three working days?
If you have received no correspondence from MySkinDoctor within three working days of submitting your case, please try refreshing the app by swiping down on the MySkinDoctor home screen. If your case still shows as being reviewed, please call their administration team on 01903 896 625 who will be happy to help.
Get access to MySkinDoctor today
Simplyhealth Health Plan members get access to MySkinDoctor via the SimplyPlan app or the Simplyhealth online portal
References
1 - TNHS England: Mar23-RTT-SPN-publication-version.pdf (england.nhs.uk)
2 - £250.20 is the average initial face to face consultation fee charged by the 450 Consultant Dermatologists in MySkinDoctor’s PPN.