Simplyhealth Complaints Publication Report
Firm name: Simplyhealth Access
Other firms included in this report: N/A
Period covered in this report: 1st January 2025 to 30th June 2025
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan
Number of complaints opened per 1000 policies in force | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
Banking | |||||||
Home finance | |||||||
General insurance pure protection | 0.99 | 2,222 | 2,207 | 26% | 73% | 31% | Product performance/features |
Decumulation, life and pensions | |||||||
Investments |
What this means
Between 1 January and 30 June 2025, we received 2,222 complaints. This represents complaints from just under 1% of our customer base. 2,207 complaints have been closed with 31% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight-week timeframe.
Our complaints process
We may not always get it right, but we're determined to improve. You can refer to our complaint process below.