My Health

My Health is a section in the SimplyPlan app and your online account which houses a network of trusted on-demand health services to help you get the care you need, when you need it.

We have outlined each service available through My Health, including who provides the service and how you can access it below.

Simplyhealth have partnered with Spectrum.Life, who are a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. They integrate clinical services with advanced digital capabilities and 24/7 in-the-moment support, so that you can live and work well.

To access the digital booking journey, simply log in to your account on the app/portal and select 'My Health', then click 'Financial & Legal'.

Anyone named on your plan over the age of 16 can use this service.

Alternatively, to access this service via telephone, the number can be found through your SimplyPlan app.

Simplyhealth have partnered with Spectrum.Life, who are a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. They integrate clinical services with advanced digital capabilities and 24/7 in-the-moment support, so that you can live and work well.

You can access support in various ways. The different entry points ensure that the service is accessible and easy to use for all members.

Accessible 24/7, 365 days a year.

A completely free and confidential service, with access available via:

• Telephone

• WhatsApp

• Live chat

• OR via the Digital Mental Health booking option where you can book a consultation at a time and date that suits your schedule, or access in-the-moment support

To access the Digital Mental Health booking journey, simply log in to your account on the portal and select 'My Health', then click ‘Mental health support’ and 'I would like to talk to someone about my mental health'. You can then choose the right path for you, and anyone named on your plan over the age of 16 can use this service to speak to a fully qualified counsellor 24/7, 365 days a year.

When you call, you’ll be asked some security questions. These are simple – your date of birth or postcode.

They’ll also ask what your call relates to. This is to make sure you get the right support, as quickly as possible.

Simplyhealth have partnered with HealthHero to provide this GP and Advanced Nurse Practitioner (ANP) consultation service.

HealthHero is the largest digital-first healthcare provider in Europe – supporting 35 million people. Their Video GP and ANP service allows you to speak face-to-face to a clinician from the comfort of your own home or anywhere that’s convenient.

If you are a Simplyhealth customer over the age of 16, you can access the service through your Simplyhealth online account or via the SimplyPlan app. To get started you just need to click on 'My Health' and then the 'Nurse & GP' tile. You will then be directed to the HealthHero booking portal. Using your same Simplyhealth log-in details, you can then register and book an appointment at a time that suits you.

We’ve partnered with EQL, a digital healthcare company that have created Phio - a digital support tool you can use to get support with muscle and joint problems.

This is accessed via a web-based app and is available on most smartphones, tablets and laptops with access to the internet. If you are a Simplyhealth Health Plan customer over the age of 18, you can access the service through your Simplyhealth online account or via the SimplyPlan app. To get started you just need to click on 'My Health' and then the 'Muscle and Joint' tile. You can then select 'Digital Assessment' and click on the link, following the on-screen steps to complete your assessment.

This is a digital only service, it's not possible to use this service via a telephone call.

Simplyhealth have partnered with Randox, the largest healthcare diagnostics company in the UK and Ireland. As a Simplyhealth Health Plan member, you have access to discounted at-home health test kits that cover a range of key health concerns.

The at-home health test kits allow you to understand your health with quick, easy and convenient tests. Your report will give you valuable insights into certain areas of your health, providing peace of mind and quick results.

You can purchase the convenient home sample collection kits via the SimplyPlan app or your Simplyhealth online account. Just click 'My Health' and then the 'At-home tests' tile to be directed to the Randox webpage.

We've teamed up with Scan.com, the leading network of private medical imaging services across Europe and the USA, to give our members speedy and discounted access to private MRI, CT, X-ray, Mammogram and Ultrasound scans.

Scans booked through Scan.com are discounted for Simplyhealth customers, and your discount will be shown before payment is made.

If you are a Simplyhealth Health Plan customer over the age of 18, you can access the service through your Simplyhealth online account or via the SimplyPlan app. To get started you just need to click on 'My Health' and then the 'Scanning' tile. You will then be directed to the Scan.com's website where you can book your discounted scan.

We’ve partnered with EyeMed UK to provide our Health Plan customers with up to 20% discount on frames and prescription lenses at 1200+ opticians and retailers across the UK, including Vision Express, John Lewis, David Clulow and local independent opticians.

To access these special offers, log in to your Simplyhealth online account or the SimplyPlan app and click on ‘Eye health’. Then search for the participating opticians near you. You can either book an appointment with select opticians, such as Vision Express, or just pop into a participating store and state that you are a Simplyhealth member.

The store will be able to look you up on their system, check that you're a Simplyhealth member and offer you the appropriate discounts on prescription frames and lenses.

Simplyhealth have partnered with MySkinDoctor, a provider of online dermatology consultations. The professional medical advice provided via MySkinDoctor is delivered by experienced consultant dermatologists. The consultants have all been selected because of their experience and expertise in the field of dermatology.

If you are a Simplyhealth customer over the age of 16, you can access the service through your Simplyhealth online account or via the SimplyPlan app. To get started you just need to click on 'My Health' and then the 'Skin health' tile. You will then be directed to download the MySkinDoctor app and register with your details, under the 'Simplyhealth' option.

Simplyhealth have partnered with Ascenti, so our Health Plan members get quick access to a nationwide network of physiotherapists, at a discounted rate.

You can access discounted physiotherapy sessions at a choice of over 300 clinics nationwide. 90% of the UK population live within 5 miles of an Ascenti clinic, so you should be able to find one at a time and place that works for you!

This service enables people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

The link to the face-to-face physiotherapy service can be found via the SimplyPlan app or through your Simplyhealth online account by selecting 'My Health' and clicking ‘Muscle and joint’ and then selecting 'In person appointment'. This service is available for Simplyhealth Health Plan customers aged 16 and over.