How to download and use SimplyPlan

Managing your plan on the go

SimplyPlan is an app that makes managing your plan and claiming quick and straightforward for mobile and tablet users. It uses the same sign-in details as your online account, and once downloaded, you can claim as soon as you’ve had your treatment, take photos of your receipt within the app, and track claims history and entitlements on the go.

Making a claim through SimplyPlan

Ready to claim using SimplyPlan? It's a very similar process to making a claim online through the website, and we've got instructions to help:

1. Open SimplyPlan on your device and sign in using your details.

   
   

2. Select Make a claim in the list of options available on the home screen.

   
   

3. Read the declaration and, if happy, tap Agree and continue.
   
   

4. You’ll be shown what you’ll need to make a claim. Once you have everything, tap continue.
   
   

5. Now it’s time to upload your receipt or supporting documents. If you have a physical copy, you can choose the Take A Photo option, ensuring you capture the whole page without any blur. If you already have an image of the receipt on your phone, choose Upload Image.
   
   If you have a digital copy of your receipt e.g. a PDF sent via email, select the Upload File option and find it on your device. Once you select it, the file will be uploaded, and you’ll be taken to the next step.
   
   

6. The next step is where you add your treatment details. Select the:
   
   - Treatment date
   
   - Which policy the claim is being made on
   
   - Who the claimant is
   
   - The treatment type
   
   - The treatment price
   
   - And in some cases, your practitioner.
   
   

7. Once you’ve filled in all the details correctly, you can click Submit Claim, and you’re done.
   
   

8. Your claim will be processed, this can take up to 5 working days. You can always view your claims history and see the progress of any recently submitted claims by clicking on Claims at the bottom of your screen.