Healthcare at your fingertips

Simplyhealth has partnered with HealthHero to provide this GP and Advanced Nurse Practitioner (ANP) consultation service and together we work to deliver a trusted service to our customers.

HealthHero is the largest digital-first healthcare provider in Europe – supporting 35 million people. Their Video GP and ANP service allows you to speak face-to-face to a clinician from the comfort of your own home or anywhere that is convenient.

If you are a Simplyhealth customer over the age of 16, you can access the service through your Simplyhealth online account or via the SimplyPlan app. To get started you just need to click on 'My Health' and then the 'Nurse & GP' tile. You will then be directed to the HealthHero booking portal, using your same Simplyhealth log-in details, you can then register and book an appointment at a time that suits you.

Alternatively, you can call to book an appointment via telephone and the number can be accessed via your Simplyhealth online account.

This service allows Simplyhealth Health Plan members to book a consultation with a GP or an Advanced Nurse Practitioner. Both are qualified to treat and diagnose minor illnesses and chronic conditions and there is also the option for customers with any women's health concerns, to speak to a GP with a special interest in women's health. If clinically appropriate, they can also provide private referral letters, private prescriptions (charges apply) and fit notes.

Depending on the symptoms you enter when booking, you'll be shown details of an appropriate clinician to book with, who can assist with your concern. You will always have the choice to choose which clinician you book with and can select whether you want to see a male or female clinician.

For over 16s:

1. Any dependants over 16 named on the plan will need to register separately for a HealthHero account and book their own appointments to speak to a GP.

2. If there are any dependents over the age of 16 named on your plan, you will see a banner on your Simplyhealth online account homepage asking you to invite your dependents.

3. Click on the Invite Dependent button, add the dependent's email address next to the relevant dependent and click 'Send invitation'.

4. The dependent will receive an email from Simplyhealth. They need to click 'Register' which will open up a browser where they can complete their registration.

5. Once the dependent is registered, they can access the online account for the plan they are named under. They will be prompted to register for Health Hero and they can use the same login details they use for Simplyhealth. Once they have registered with Health Hero they can go ahead and book a GP appointment.

For under 16's:

1. The policyholder needs to sign in to their online account and book the appointment on behalf of any child on their plan who is under the age of 16.

2. The policyholder needs to register for a Health Hero account using their Simplyhealth normal login details.

3. From their Health Hero account homepage the policyholder just clicks the ‘Dependant’ button and adds the details of each child named on their Simplyhealth plan.

4. When booking an appointment for the child, ensure that you select the child's dependents name

Telephone consultations are available 24 hours a day, 7 days a week.

Video consultations are available between 8am and 10pm, 7 days a week.

This service is not available on Christmas Day.

Anything you would ask your own GP, for example, stomach issues, ears, nose and throat complaints, dermatological conditions, aches and pains and explanations or second opinions on diagnosis or treatment.

Following a consultation, if the clinician feels it is clinically indicated and within remote prescribing guidelines, they may issue a prescription.

Prescriptions can only be issued in the name of the person who the appointment has been booked for. This is important for accurate medical record keeping.

Occasionally the GP may not be able to determine via a remote consultation if a prescription is appropriate and may advise that a face-to-face examination is required with your own GP.

As this is a private prescription service, private costs will apply. The medication can either be collected from a nominated pharmacy or delivered to a nominated address, delivery charges also apply and there are geographical limitations.

Yes, as this is a private prescription service and not covered by the NHS. The medication can either be collected from a nominated pharmacy or delivered to a nominated address.

Nominated pharmacy:

The pharmacy will charge for the medication cost.

Delivery to nominated address:

There is a charge for postage and packaging and the online pharmacy will contact you directly to take payment.

Please note: the cost of medication will vary in different parts of the country and therefore the GP cannot give you an estimate of how much your prescription medication will cost you.

If you have the Prescription benefit as part of your Simplyhealth plan, and you have entitlement remaining for the year, you can claim money back towards your private prescription up to your maximum entitlement. When you make your claim, all you need to do is include a receipt and a photo of the prescription label on the box or bag of your medication.

Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors, however, if your symptoms require a physical examination or a repeat prescription, you may be referred to your own GP. The service is not a replacement for your own GP.

Yes. Where possible, we will always try to accommodate a patient’s preference to speak to a male or female doctor.

If you have the Prescription benefit as part of your Simplyhealth plan, and you have entitlement remaining for the year, you can claim money back towards your private prescription up to your maximum entitlement. When you make your claim, all you need to do is include a receipt and a photo of the prescription label on the box or bag of your medication.

Simplyhealth has partnered with HealthHero to provide this GP and Advanced Nurse Practitioner (ANP) consultation service and together we work to deliver a trusted service to our customers.

HealthHero is the largest digital-first healthcare provider in Europe – supporting 35 million people. Their Video GP and ANP service allows you to speak face-to-face to a clinician from the comfort of your own home or anywhere that is convenient.

We’ve partnered with EQL, a digital healthcare company that has created Phio, a digital support tool you can use to get support with muscle and joint problems.

Accessed via a web-based app, available on most smartphones, tablets and laptops with access to the internet. If you are a Simplyhealth Health plan customer over the age of 18, you can access the service through your Simplyhealth online account or via the SimplyPlan app. To get started you just need to click on 'My Health' and then the 'Muscle and Joint' tile. You can then select 'Digital Assessment' and click on the link, following the on-screen steps to complete your assessment.

This is a digital-only service, it's not possible to use this service via a telephone call. If you don't have access to online services you can book discounted face-to-face physiotherapy sessions, by selecting the 'In-person appointment' option under 'Muscle and Joint'. You don't have to use the muscle and joint pain assessment first, and sessions can be booked by contacting Ascenti's customer service.

Created by physiotherapists, this digital support tool is designed to empower you to manage your health from the comfort of your own home. By answering a series of questions about your injury, symptoms and pain, you will be guided to the most appropriate care pathway for your needs. This may be signposting to speak to a GP, a recommendation for face-to-face physiotherapy or self-management. If the outcome suggests self-management, you'll be invited to download the Phio Engage app. Throughout your journey, you will be fully supported by physiotherapists who ensure you receive the right recommendations and support as you follow a tailored self-care plan.

Taking a modern approach, this service provides you with quick, impactful advice, guiding you towards the right care pathway online. Accessible from anywhere, it helps you to understand your recovery needs and fast-forwards you to tailored recovery from aches and pains.

You’ll need to register for a simple-to-use app, and a typical digital assessment takes around 20 minutes. The assessment is dependent on your specific condition and how many body parts you select. Your assessment is then used to guide you to your next personalised care steps.

The assessment can signpost you to in-person physiotherapy services if that is the right outcome based on your assessment. If in-person physiotherapy is the recommended pathway for your recovery, as a Simplyhealth member you can use your physiotherapy benefit to claim money back towards the cost of your physiotherapy treatment.

During your assessment, you’ll see a body chart. On this body chart, you can select which part of your body is affected by tapping on the relevant area. You can switch between the upper and lower parts of the body using the buttons at the top of the screen. Selecting ‘Top’ will show the upper half of the body, and ‘Bottom’ will show you the lower half. You can also switch between ‘Front’ and ‘Back’ using the buttons at the top of the screen.

Once you’ve answered a question an edit button will appear allowing you to change your previous response. You can edit one question at a time.

If self-management was the assessment outcome, then you will be provided a link to download the Phio Engage App, to access your personalised self-management exercise programme.

The app is available on the Google Play Store and the Apple App Store, the app is only available with a verification code, provided via email, following a self-management outcome. Once you’ve downloaded the app, enter the email address where you received your invitation. We will send you a verification code to the same email address.

Simply enter your code and start your recovery.

You can get in touch with a physiotherapist via the in-app chat function to discuss any questions about your self-management programme, your recovery, your exercises or anything else concerning your injury.

The clinician will get back to you within 24 hours and you will be notified of the message via an app notification.

If you’re struggling with anything within the app and you can’t find the answer to your question, please contact the service provider directly using the contact form at the bottom of the linked FAQ page.

The more detail you provide, the better and they will get back to you as soon as possible, generally within 2 working days.

The length of the programme depends on your condition/injury. Usually, the programme consists of 6 stages and each of these typically takes a patient 7-14 days to complete.

During the programme, you will be asked to complete short sets of exercises on a daily basis. This will take about 10-15 mins per day.