Frequently asked questions – for businesses
In this section, you'll find answers to the sort of questions that businesses ask about our company-paid plans. Our company-paid products include the Simplyhealth Plan and Simply Dental Plan.
If you can't find the answer you're looking for and it's not in the product terms and conditions, as a business customer you can call us on 0800 980 7517 (Monday - Friday 9am - 5pm) or email us.
Below you will find FAQs split out by: Group Secretary, Simplyhealth Plan and Simply Dental.
Group secretary
We want to help you manage your group policy as simply as possible. So, we aim to keep your administrative involvement to a minimum.
If you have been nominated by your company to act as a Group Secretary, we can tell you about administering your group and what happens when members leave your group. You may want to know how your employees add partners and children.
Administering your group
What should I do as a Group Secretary?
As a Group Secretary, we ask you, where appropriate, to:
Forward application forms from employees joining the Group to us
Forward any payment
Distribute policy documentation to employees
Tell us when employees leave the group
To safeguard confidentiality we deal directly with employees over their claims.
How do I add partners or children?
If your company has chosen family cover this means employees can include their partner and any number of unmarried dependant children under the age of 21, or 24 if they are in full time education. Any family members included on the employee's policy must be resident in the UK, Channel Islands or Isle of Man.
Simplyhealth Plan FAQs
If you or anyone in your business has a question about the company-paid Simplyhealth Plan and can't find the answer in the plan's policy document (terms and conditions), check out some of the common questions below.
If there is a question that we haven't answered feel free to call us on 0300 100 1188 Monday - Friday 9am-5pm with your query, or contact us.
Administering your company policy
Some employees have joined/left, what's the best way to let you know?
The easiest way to tell us about any changes to the number of employees on your plan is to email the starters or leavers to us at [email protected]
We want to upgrade our cover - who do we talk to?
To talk to us about your existing company paid Simplyhealth Plan or to upgrade by adding more Choices to your plan, please call our Client Support Team on 0800 980 7517 (Monday - Friday 9am-5pm).
How can we set up Corporate Self Service?
You simply need to register your account and you will have access to your employee details online. You can even add several different people as administrators.
Register online here at www.simplyhealth.co.uk or call the Client Servicing Team on 0800 980 6570.
When will I receive my payment request?
Around the 18th of each month.
Can we manage our corporate account online?
Yes. We want to make managing your corporate account as simple as possible, putting you in control to instantly access and make changes to your account at a time convenient to you. That is why we have created Corporate Self Service, so you can update employee details and add starters and remove leavers.
Common employee questions
How do my employees make a claim?
A claim can be submitted by logging in to their account online.
How do employees upgrade?
Upgrading is a great way of helping employees take advantage of higher benefit levels or adding their partner to the plan.
Your employees will have the option to upgrade their plan within the first 30 days of joining Simplyhealth. All they need to do is complete a simple application form. Premiums can be collected by Direct Debit from your employees' accounts.
Who do my employees contact with questions about their plan?
For details of their own plan; benefit levels; what they can claim; paying for further cover; or buying similar benefits for family members; employees should call our Customer Service team on 0370 908 3481 (Monday - Friday 8am-6pm).
Simply Dental Plan FAQs
If you or anyone in your business has a question about the company-paid Simply Dental Plan and can't find the answer in the plan's policy document (terms and conditions), check out some of the common questions below.
If there is a question that we haven't answered feel free to call us on 0300 100 1188 Monday - Friday 9am-5pm with your query, or contact us.
Administering your company policy
Some employees have joined/left, what's the best way to let you know?
The easiest way to tell us about any changes to the number of employees on your plan is to email the starters or leavers to us at [email protected]
What can you do to promote the plan to my staff?
We've got posters and handouts we can send to you to remind employees about the Plan. If your employees would prefer a more in-depth understanding, one of our team will be happy to come in and do a 20-minute presentation and answer any questions they may have.
Additionally, we can organise emails or direct mail to explain about the plan and to encourage staff to make the most of their benefits.
When will I receive my payment request?
Around the 18th of each month.
Common employee questions
How do my employees make a claim?
A claim can be submitted by logging in to their account online.
Who do my employees contact with questions about their plan?
For details of their own plan; benefit levels; what they can claim; paying for further cover; or buying similar benefits for family members; employees should call our Customer Service team on 0370 908 3476* (Monday - Friday 8am-8pm; Saturday 9am-5pm).
*Some mobile networks charge for calls to 0800 numbers. Our 0370 number is free if you have mobile inclusive minutes available. If not it's still no more expensive than calling numbers starting 01 or 02